Refund Policy
Before making a purchase, try out the free demo with your files. Should the full release not work for you and you are unable to fix the problem, get in touch with us within 7 days of your purchase and we will give you your money back.
The policy at a glance
All the information you need on a single screen.
| Refund window | 7 days from the day of purchase for all 12 tools. |
| Main condition | You have tried the free demo before ordering to find out that the full version doesn’t handle what was demonstrated on the demo, even with our help, if it is necessary. |
| How to ask | Write to info@datarecovee.com and provide your PayU order ID. |
| Decision | Within 2 working days. |
| Money back | To the card or method you use for purchasing through PayU, without any deductions. |
Which tools this policy covers
This applies to all licenses purchased at datarecovee.com using PayU. It’s the same 7-day period for all 12 software.
| Tool Name | Price | Refund Period |
| Email and file converters | ||
| OST to PST Converter | $249 | 7 days |
| EDB to PST Converter | $960 | 7 days |
| MBOX to PST Converter | $100 | 7 days |
| Mac OLM to PST Converter | $120 | 7 days |
| EML to PST Software | $299 | 7 days |
| Lotus Notes to Outlook Converter | $374 | 7 days |
| Email to PDF Converter | $240 | 7 days |
| Recovery and repair tools | ||
| PST Repair Tool | $240 | 7 days |
| SQL Database Recovery Tool | $240 | 7 days |
| Photo Recovery Tool | $275 | 7 days |
| Video Repair Tool | $300 | 7 days |
| Windows Data & Partitions Recovery Tool | $225 | 7 days |
When you can and can’t get a refund
The time period for a request is always the 7-day return period.
Conditions when you can expect a refund:
- The full-version program cannot open your file, which the demo version managed to open successfully, while our tech support could not fix the problem.
- You have bought 2 identical products by mistake.
- You picked the wrong product and you haven’t used the activation code yet.
- You have paid but didn’t get the activation code, and we cannot send it to you again.
Refund requests cannot be accepted if:
- You have bought the software without first trying the demo version.
- The request is submitted after the return period.
- You have changed your mind after the tool has solved the issue.
- The file was too corrupted for the demo to work with it.
- Your computer does not satisfy the minimum technical requirements.
Before You Ask For a Refund
Most issues can be solved easily. Here’s what to do before you apply for a refund.
Key not received?
Please check the junk mail folder. If that doesn’t help, access the licence activation information. If further help is required, please contact us.
Key not working?
Ensure that the key properly corresponds to the software you have installed. You can read instructions on activation.
Software not working?
Confirm whether your Windows version meets the requirements of the software.
How to Request a Refund
Contact us
Email info@datarecovee.com stating “Refund request” in the subject line.
Provide your information
Format: PayU order ID or transaction ID, the email address you used for payment, information about the tool, reasons for refund, and a screenshot.
We will solve the issue
Our support team responds within one business day to solve your problem.
After deciding a refund is initiated
We will approve your refund if the issue cannot be resolved within 2 business days.
After Your Refund is Approved
When the Money is Reeived
The refund will be transferred by PayU within 2 working days. It may take 5-10 working days for your bank to reflect funds.
Where it Goes
The money is transferred to the credit card you paid for the item with. No commissions are applied.
Your activation code
The code becomes inactive, and the program reverts to being a demo. You should delete it.
Bought the Wrong Tool or Paid Twice
If you have yet to activate the key, we are able to exchange it for the correct tool (pay either the difference or the amount for the correct item) or make an entire refund. For any duplicate payment, we will arrange a refund of your money. Please send your order number (second order).
Your Rights and Our Terms
This policy does not alter your legal rights as a customer. Our rules mention that there can be no results for recovery processes or conversion processes. Therefore, this policy starts with a free demo.
If there is an error with your payment, you should send us an email before you start a dispute with your bank; we usually resolve that quickly.
Who is responsible for refunds
Datarecovee collaborates with DATA RECOVERY HUB LIMITED, which is situated in England. The payment and returns will be handled by PayU.
Return requests: info@datarecovee.com